Sonos made a public Trello board to trace its damaged app fixes

The Sonos app is damaged, and it has been inflicting not simply clients, but in addition sellers and installers so many issues over the previous few months. Now, it is documenting the app points it has already mounted in a public Trello board you could view and browse your self. The corporate’s Social & Neighborhood supervisor, Keith Nieves, has announced the Trello board on Reddit, describing it as a means for folks to maintain up to date about its “progress on the trail to a traditional core app.” Whereas that is the primary time Sonos has taken this strategy, this is not a brand new thought for the tech trade: Fortnite maintains a Trello board filled with data on bugs plaguing totally different features of the sport.

Issues with the Sonos app began popping up after the corporate pushed a major app redesign again in April. The refreshed app was purported to make it simpler to play totally different sorts of content material and was purported to introduce extra new options. As a substitute, customers found that the applying was missing primary options like the flexibility to set alarms. It was additionally riddled with efficiency and reliability points, resembling people who prevented them from rearranging audio system, saved audio system from working altogether and made it tough for them so as to add new units to their residence setup.

Sonos CEO Patrick Spence acknowledged that folks had been experiencing “important issues” with the corporate’s new app in a put up revealed in July. He stated that Sonos had launched updates that improved the app’s efficiency since Could and laid out a timeline for different fixes, together with bettering alarm consistency and restoring edit mode for playlists, that are rolling out within the subsequent couple of months.

Nieves is sustaining the Trello board by himself for now, and to this point, it accommodates launch notes from earlier fixes, in addition to a listing of patches popping out quickly. He stated that the playing cards within the board had been sourced from varied posts and launch notes communications, and he admitted that the board is “not an exhaustive record of each merchandise on [Sonos’] inside roadmap, neither is it an entire view of all recognized points.” He appeared to be open to collaboration with customers, although, and is asking customers to PM him if they’re experiencing points not famous on a card.

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